Privacy Policy
Last updated: 6 October 2026
Total Care Grounds Maintenance Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit www.totalcaregrounds.co.uk, contact us or enquire about our services.
Who We Are
Total Care Grounds Maintenance Ltd
Company No. 15431639
Helsby Road, Aintree, Liverpool, L9 4SH
Email: hello@totalcaregrounds.co.uk
Telephone: 07862 700995
For the purposes of UK data protection law, Total Care Grounds Maintenance Ltd is responsible for the personal information we collect and use.
Information We May Collect
Depending on how you interact with us, we may collect:
• Your name
• Email address
• Telephone number
• Company or organisation name
• Site or property information
• Information you provide within an enquiry or message
• Correspondence between you and Total Care Grounds Maintenance Ltd
• Technical and website usage information, such as your device, browser, pages visited and interactions with our website, where permitted by your cookie choices
Please do not provide sensitive personal information through our website unless it is necessary for your enquiry.
How We Collect Your Information
We may collect information when you:
• Contact us through our website
• Contact us by email or telephone
• Request a quotation or site survey
• Communicate with us regarding our services
• Use our website, where information may be collected through cookies and similar technologies in accordance with your cookie preferences
How We Use Your Information
We may use your personal information to:
• Respond to enquiries and requests
• Arrange site surveys and prepare quotations
• Provide and manage our grounds maintenance services
• Communicate with clients and prospective clients
• Maintain appropriate business and administrative records
• Comply with legal, regulatory and accounting requirements
• Maintain the security and functionality of our website
• Understand how our website is used and improve our website and services, where applicable
Our Lawful Bases for Using Your Information
Depending on the circumstances, we may process your personal information because:
• It is necessary to take steps at your request before entering into a contract or to perform a contract with you
• We have a legal obligation to process or retain certain information
• It is necessary for our legitimate interests in operating and managing our business, responding to enquiries, communicating with clients and protecting our business
• You have given consent where consent is required, for example for certain optional cookies
Where we rely on consent, you may withdraw your consent at any time.
Sharing Your Information
We do not sell your personal information.
We may share personal information where necessary with trusted organisations that help us operate our business and website, such as website hosting and technology providers, professional advisers and service providers.
Our website is built and hosted using Wix, and we use Wix services to operate and analyse our website. We also use Google services through a connected Google Tag. These services may process technical or usage information in accordance with your cookie choices and their applicable privacy arrangements.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
International Transfers
Some of the technology providers used to operate our website may process information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards are required in accordance with applicable data protection law.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual and regulatory requirements.
Retention periods may vary depending on the nature of the information and our relationship with you. When information is no longer required, we will delete it or dispose of it securely where appropriate.
Your Data Protection Rights
Depending on the circumstances, you may have the right to:
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal information
• Ask us to restrict the way we use your information
• Object to certain uses of your personal information
• Request transfer of certain information
• Withdraw consent where we rely on consent
These rights are subject to the circumstances and exemptions provided by data protection law.
To exercise your rights, please contact hello@totalcaregrounds.co.uk.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. The latest version will be published on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Total Care Grounds Maintenance Ltd
Email: hello@totalcaregrounds.co.uk
Telephone: 07862 700995